Office of the Chief Administrative Officer (CAO)

Office of the Chief Administrative Officer (CAO)

Leading a team of exceptional employees, Niagara-on-the-Lake’s Chief Administrative Officer (CAO) serves as the most senior employee of the organization and is responsible to Town Council for the effective and efficient operation of the town. All town departments report to the CAO.

Current Strategic Plan
Council approved the Strategic Plan for the 2014-2018 term of Council at its December 15, 2014, meeting.  The Strategic Plan Brochure highlights the key components of the Plan.  On July 27, 2015, the CAO provided Council with an update.

2010-2014 Strategic Plan
The 2010-2014 
Strategic Plan was approved in December 2010, and the attached Strategic Plan Brochure was mailed to households and businesses in September 2011 to highlight some of the key components of the Plan. Mid-term Report was subsequently presented to Council on November 19, 2012, and a recap of the Strategic Plan accomplishments was presented to Council at its July 21, 2014, meeting.

Annual Reports
In order to improve accountability to residents and transparency of its operations, the Town of Niagara-on-the-Lake releases an Annual Report and has been awarded with three Canadian Awards for Financial Reporting.

2015 Report (fiscal year ending Dec 31, 2015)
• 2014 Report (fiscal year ending Dec 31, 2014) - Admin Disclosure
2013 Report (fiscal year ending Dec 31, 2013) - Financial Reporting Award
2012 Report and video (fiscal year ending Dec 31, 2012) - Financial Reporting Award
2011 Report
(fiscal year ending Dec 31, 2011) - Financial Reporting Award

Human Resources
The Human Resources Department is responsible for Compensation & Benefits, Employee Relations, Health & Safety, Training, and the Recruitment & Selection of new employees. The Human Resources Department provides assistance to all Town departments on Human Resources matters.


Contact Us:
Town of Niagara-on-the-Lake
1593 Four Mile Creek Road
PO Box 100
Virgil, Ontario  L0S 1T0
905-468-3061, extension # (Direct Line)
905-468-2959 (Fax)
Office Hours:
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Chief Administrative Officer
Holly Dowd
Executive Assistant
Carrie Enns
ext. 221
Community Engagement Coordinator
Lauren Kruitbosch
ext. 307
Payroll & Benefits Administrator
Janet Disher
ext. 233