Service Line Warranty Program

Service Line Warranty Program

The Town has partnered with Service Line Warranties of Canada to offer protection for homeowners for external sewer lines. Residential properties fronting a municipal sanitary sewer will receive information about the program offer in the mail during the first week of March, 2017. A second letter will be mailed out beginning January 22, 2018 with information regarding insurance for water lines on private properties. The protection is voluntary and available at affordable monthly or annual prices.

The SLWC Service Line Warranty Program protects against leaks and breaks due to normal wear and tear, age, ground shifting and tree root intrusion. If a customer’s line is in need of repair, a simple call to the SLWC 24-hour hotline will dispatch a local, licensed contractor familiar with local code. The program provides up to $8,000 per incident for external sewer line repairs. There are no annual or lifetime limits, service fees or deductibles – just protection when you need it most.

SLWC has a longstanding track record of superior service and is endorsed by Local Authority Services (LAS) as a preferred services provider.

Please read the following from Service Line Warranties of Canada (SLWC) regarding how the company obtains customer data: 
"All of the customer data used by SLWC to contact Town of Niagara-on-the-Lake residents and other homeowners in Ontario is obtained from an independent third-party company. The Town did not provide contact information and none of the Town's customer data has been shared for this purpose. SLWC offers service plans via direct mail to homeowners, and all mailing materials have been reviewed by legal counsel and comply with Canadian direct mail and privacy regulations. SLWC carefully reviews the mailing list data to ensure, to the maximum extent possible, that homeowners outside of the Town of Niagara-on-the-Lake limits do not receive the mailing materials. Sometimes and despite these best efforts, homeowners in these areas may receive the mailing inadvertently. Any homeowner who wants removed from the mailing list or to have the name updated for any future correspondence can call 1-866-922-9004 and SLWC will take care of it immediately."

Notice to Residents from Sewer Line Warranties of Canada (March 27, 2018):
"Sewer Line Warranties of Canada would like to advise Niagara-on-the-Lake residents of mailing delays for the sewer and water line warranty service. These mailings were to allow residents on municipal infrastructure to subscribe to a low cost warranty service that covers repairs to sewer or water lines from cracks, leaks, frozen lines, and more. The service’s providers, LAS and SLWC, are currently working with the Information and Privacy Commission of Ontario (IPC) to resolve the matter so they can notify residents through mail ASAP.  Residents may still receive the mailings, but we ask that they ensure they qualify for the service before responding. Residents are eligible for either warranty provided their property hooks up to municipal infrastructure for sewer and water service. This is not for residents with well water or a septic system."

For questions about this service, or to enroll, please contact SLWC at 1-866-922-9004 or visit www.slwofc.ca

• Information Report- February 15, 2018
Article in Niagara-on-the-Lake Advance - January 2, 2018 
• Information Report- December 14, 2017
 Lord Mayor's Follow-up Letter- April 4, 2017
Media Release- February 27, 2017