About Us

About Us

Corporate Mission: At your service - providing outstanding support, friendly assistance and effectively delivered services to our residents and businesses throughout Niagara-on-the-Lake. Our Values: Accountability, Dedication, Respect, Service Excellence Our Vision: Working together to maintain our heritage, agriculture and distinct beauty while creating vibrant sustainable communities for all.
Additional Information: • Background & Symbolism for Coat of Arms and Town Flag • History of Niagara-on-the-Lake • 2016 Federal Census Data
Contact Us: Town of Niagara-on-the-Lake 1593 Four Mile Creek Road PO Box 100 Virgil, ON L0S 1T0	Main Phone: 905-468-3266 After Hours: 905-468-3278
TTY - Bell Relay Service 1-800-855-0511 (Voice to TTY) 711 (TTY to Voice) Click here for details.	NEW: Online Request & Complaint Form
Office Hours: Regular office hours are Monday to Friday, 8:30 a.m. - 4:30 p.m., excluding holidays. SCENT FREE: Please note that the Town of Niagara-on-the-Lake promotes a scent-free environment and prohibits the use of synthetic fragrance at any time, as it may cause adverse physical effects that threaten the ongoing health and safety of employees, residents, and visitors. The Town of Niagara-on-the-Lake supports an environment within all Town-owned buildings that is free from overt synthetic fragrances. See the Scent Free Policy for more information.
Administration, Clerks, Finance, Human Resources & Information Technology Phone: 905-468-3266 Fax: 905-468-2959	Operations Department Public Works and Parks & Recreation Phone: 905-468-3266 After Hours: 905-468-3278 Fax: 905-468-1722 Fire & Emergency Services Phone: 905-468-3266 Fax: 905-468-1722
Community & Development Services Building, Planning, By-law & Parking Enforcement Phone: 905-468-3266 Fax: 905-468-0301
Community Centre 14 Anderson Lane (NOTL) PO Box 100 Virgil, ON L0S 1T0 905-468-4386