Service Line Warranty Program

Service Line Warranty Program

The Town has partnered with Service Line Warranties of Canada to offer protection for homeowners for external sewer lines. Residential properties within Niagara-on-the-Lake that front on municipal owned sanitary sewers may receive a letter regarding insurance for the portion of the sanitary lateral service on private property. Letters are anticipated to be mailed out on Tuesday, July 31st, 2018 and a second letter will be mailed on Tuesday, August 14, 2018. The protection is voluntary and available at affordable monthly or annual prices.

SLWC has a longstanding track record of superior service and is endorsed by Local Authority Services (LAS) as a preferred services provider.

Please read the following from Service Line Warranties of Canada (SLWC) regarding how the company obtains customer data: 
"All of the customer data used by SLWC to contact Town of Niagara-on-the-Lake residents and other homeowners in Ontario is obtained from an independent third-party company. The Town did not provide contact information and none of the Town's customer data has been shared for this purpose. SLWC offers service plans via direct mail to homeowners, and all mailing materials have been reviewed by legal counsel and comply with Canadian direct mail and privacy regulations. SLWC carefully reviews the mailing list data to ensure, to the maximum extent possible, that homeowners outside of the Town of Niagara-on-the-Lake limits do not receive the mailing materials. Sometimes and despite these best efforts, homeowners in these areas may receive the mailing inadvertently. Any homeowner who wants removed from the mailing list or to have the name updated for any future correspondence can call 1-866-922-9004 and SLWC will take care of it immediately."

For questions about this service, or to enroll, please contact SLWC at 1-866-922-9004 or visit

• Information Report- February 15, 2018
Article in Niagara-on-the-Lake Advance - January 2, 2018 
• Information Report- December 14, 2017
 Lord Mayor's Follow-up Letter- April 4, 2017
Media Release- February 27, 2017