Short Term Rentals

Short Term Rentals
Bed and Breakfast Establishments, Cottage Rentals,
Country Inns, Vacation Apartments and Villas

NEW – Looking to file a complaint against a Short Term Rental? Use the Town’s new Host Compliance Program by clicking here to fill out an online complaint form or calling 289-210-7226 to speak to a Host Compliance operator directly. Documents and/or pictures can be provided, as required. Representatives from this program are available 24 hours a day, 7 days a week. Click here to learn more about this program.

January 2022

January 5, 2022

RE: Short-Term Rental Accommodations – Roadmap to Reopen Update – Modified Step Two

Effective Wednesday, January 5, 2022, at 12:01 a.m., Niagara-on-the-Lake, along with the rest of the Province, will temporarily be moving into Step Two of Ontario’s Roadmap to Reopen with modifications that take into account the Province’s successful vaccination efforts.

We want to extend our heartfelt thanks to you for doing your part to help reduce the spread of COVID-19 in Niagara-on-the-Lake. While we understand that discontinuing the operation of your short-term rental may cause additional financial strain during an already difficult time, we appreciate your assistance. We thank you in advance for your understanding and cooperation with this matter.

Step Two and Short-Term Rentals

The following measures will be in place for at least 21 days (until January 26), subject to trends in public health and the health system.

According to Ontario Regulation 263/20 Schedule 2 Section 5, the following is applicable:

  • Short-term rentals 5. (1) Businesses providing short-term rental accommodation may open if they comply with the following conditions:
    1. Rentals must only be provided to individuals who are in need of housing.
    2. Any indoor pools, communal steam rooms, saunas or indoor whirlpools, indoor fitness centres, or other indoor recreational facilities that are part of the operation of these businesses, are closed.

Pursuant to Niagara-on-the-Lake By-law No. 4634-13, Council has delegated authority to the Director of Community & Development Services that in the event any party operating short term accommodation fails to comply with applicable COVID regulations under the Emergency Management and Civil Protection Act that the Director shall have the authority:

  1. to revoke any related license, if any, to operate a Short-Term Rental; and
  2. preclude the holder of the license or any party operating such facility from applying for a license or a reinstatement for 1 year from the later of the date of the cessation order or the revocation of the license; and
  3. impose a fine of no more than $750 or such increased amount as the Province may set for every day on which they operate after the date of the cessation order.

In order to exercise the privilege above, a person operating a short-term rental must submit the following information to the Director of Community & Development Services by email at

  • Business name;
  • Contact information for owner (email and cell phone);
  • Number and names of person(s) proposed to be housed;
  • Proposed occupant’s contact information (email and cell phone);
  • Make, model and licence plate of proposed occupant’s vehicle(s);
  • Home address for proposed occupant(s);
  • Why proposed occupant is in need of housing;
  • Date of proposed occupant’s arrival; and
  • Length of proposed rental arrangement.

Be advised that failure to provide all of the above-noted information in advance of the short-term rental being occupied will result in:

  • levying of the referenced fine;
  • revocation of the related license; and
  • 1-year delay in ability to apply for reinstatement.

Please refer to O. Reg. 263/20: RULES FOR AREAS IN STEP 2 for the complete list of measures and conditions that apply to certain businesses, organizations, places and individuals.

I know that this news is difficult. Staff recognizes the impact this pandemic has had on Short- Term Rental operators, along with many other business owners, and is eager to support and assist in any way we can. We will keep you informed of new information and are available to answer any questions you may have.

Should you have questions regarding your 2021 Short Term Rental license, please contact Shaunna Arenburg @ or Marilena Basilone at by calling 905-468-3266.

Thank you.  
Colleen Hutt
Acting Town Clerk

Please note: The Town will still accept applications from those that wish to submit, but the licensing process will be delayed as Fire and Bylaw inspections for Short Term Rentals are cancelled until further notice.


Short Term Rental Application Package    Fire Department Information Package

By-law No. 4634-13 (Consolidated, as of August 30, 2021)

2022 Application - please fill in and print the application.  This process may take between 4 - 6 weeks.

Please note:  2022 Short Term Rental Application fees, approved by Town Council, are $274.00/room.

Please be advised that only complete applications will be accepted.
A complete application must be accompanied by the following documents:
- Signed application form
- Good Neighbour Agreement
- Acknowledgement form
- *Electrical Safety Authority (ESA) Inspection Certificate, if applicable
- Valid certificate of insurance (Town must be named as an "Additional Insured")
- a to scale site plan (showing parking spaces and an amenity area) & floor plans (all floors in dwelling);
- and payment of the applicable licensing fee.

*Electrical Safety Authority (ESA) Inspection Certificate

One of the following:
1.  The Applicant must contact the Electrical Safety Authority directly at or 1-877-372-7233 in order to make arrangements for the required Electrical Safety Authority “general” inspection. All costs incurred will be the sole responsibility of the Applicant; OR 
2. Letter from a Insured Licensed Electrical Contractor stating that the property conforms to the Electrical Safety Code.

Licensing fees can be paid via cash, or cheque payable to The Corporation of The Town of Niagara-on-the-Lake.  

In order to operate in the current licensing period, a current license will need to be issued and posted within each Short Term Rental establishment.  

All Short Term Rentals within the Town of Niagara-on-the-Lake must be licensed in order to operate.  
Please also note:  Web-sites, such as, Airbnb, VRBO etc., are only a means to advertise.  In the Town of Niagara-on-the-Lake you must hold a valid Short Term Rental License to operate.

Applications can be submitted at the Town Administration Building located at 1593 Four Mile Creek Road during regular office hours (8:30 am to 4:30 pm).  Should you have any questions concerning this process, please contact the Town Municipal Offices at 905-468-3266 and we would be pleased to assist you.

List of Short Term Rentals

Please click on this link for the latest Updates to the 'Roadmap to Reopen and Section 22.

To review all Town updates related to COVID-19, please visit, or call 905-468-3266. Staff continue to be available to serve you online, over the phone, and through arranged curbside pick-up from 8:30 AM to 4:30 PM, Monday to Friday, excluding holidays. Click here to learn more about obtaining Town services.

Visit for the most up to date information from the Federal Government.