At the August 24, 2020, Council Meeting, Council approved a one-year On-Demand Pilot Program, run by Via Mobility LLC, that will mobilize two vehicles to help accommodate transit needs in both urban and rural areas of Niagara-on-the-Lake. This Pilot Program is scheduled to commence in November 2020, pending Regional Council amending their contract with the service provider.

Initial areas of service include Old Town, Virgil, and Glendale; however, the possibility of moving to a four-vehicle model, increasing service to include Queenston and St. Davids, is being considered, subject to available funding from the Region and Town as part of the 2021 budget deliberations.

The public will be able to access service through an app on their smartphone, or, for those without access to a smartphone, by dialing in. This program will also integrate into the Niagara Regional Transit On-demand mobile application.

For more information about NRT On-Demand Transit, visit Please note, Niagara-on-the-Lake is not yet included on the aforementioned page, as it is pending regional contract renewal.

Fees for service will be $3.00 one way.

Frequently Asked Questions:

1. Is NOTL Transit no longer operating in Niagara-on-the-Lake?

A. With the sudden onset of the COVID-19 pandemic in early March 2020, the Town's fixed-route transit system began to see decreased ridership as a result of the stay home orders being issued throughout the Region and Province. Subsequent physical distancing measures were instituted, leading the Town to suspend transit services indefinitely as of April 9, 2020. As such, the pandemic and suspension of services have allowed Staff to review the existing transit system and work with the Region and Via Mobility LLC to discuss the possibility of an on-demand system to replace the current conventional fixed-route system.

2. Will NOTL Transit ever operate again?

A. Not in its previous conventional format. NRT On-Demand Transit is the new transit system in Niagara-on-the-Lake.

3. Why can't the conventional NOTL Transit run until this new program launches?

A. The CAO/Town Staff have elected not to for various reasons including cost savings, COVID-19 concerns, extra costs for additional COVID-19 related safety that would be spent for short-term and be wasted.

4. Why can't the conventional NOTL Transit run in conjunction with this new On-Demand program?

A. Running two systems simultaneously would mean twice the cost for the same area. It is not economically or environmentally desirable or sustainable and it is not Council approved.