Water & Wastewater

Water & Wastewater

Regular Hours of Operation
Maintenance staff: 7:30 a.m. - 4:00 p.m. Monday to Friday, excluding holidays
Office hours: 8:30 a.m. - 4:30 p.m. Monday to Friday, excluding holidays 

Contact Us
We can be reached at 905-468-3266 during normal office hours, indirectly through an answering service at 905‑468-3278 after hours, or by fax at 905-468-1722.

Environmental Services Supervisor
 Brett Ruck (e-mail: bruck@notl.org)   Phone: 905-468-3266 

Lead Hand

Darrin Wills (email: dwills@notl.org)   Phone: 905-468-3266 
Gregg Stewart 

This section is responsible for the maintenance and operation of the Town's water distribution and sewage collection systems working in cooperation with the Region. [It is noted that the Region has the responsibility for the domestic water treatment (including pumps, storage facilities and 39.5 km. of mains) and sewage treatment facilities (including pumping stations and forcemains)]. The Water & Sewer Section also provides assistance in the maintenance and operation of the municipal irrigation systems.

Routine activities include operating and maintaining water valves; maintaining hydrants; flushing of mains and systems; reading and testing of water meters; providing locates for underground mains and services; turning off/on water services; taking samples for water quality testing; installing and inspecting water/sewer service connections to the property line; repairing water main breaks, clearing sewer blockages; activating, maintaining and shutting down irrigation pumps/siphons; installing meters for hydrant irrigation; providing support services for contractors and developers; maintaining equipment; controlling inventory and investigating service referrals.

New Automated Meter Reading Program
• Are You A Critical Water User?
• 2018 Water/Wastewater Rates
• Water on Construction Fees
• Drinking Water Information
• Notice to Water and Wastewater Customers
• Water Conservation Brochure
Water Customer Bulletin - Downsizing of Water Meters
• Water System Management By-Law No. 814-77

Bulk Water Application and Operating Instructions
Hydrant Irrigation Application
Storm Service Application
Waste Water Service Application
Water Service Application

• Niagara-on-the-Lake has received regulatory relief from Lead Testing; however, bacteriological and other chemical testing is still being conducted according to provincial legislation.

Water Reports
These reports are published in print and posted on the Town's website on the internet in accordance with the requirements of the Drinking Water Protection Regulation which came into effect August 26, 2000.  Click here for a full list of reports.